If you’ve forgotten your password, you can easily reset it by following these steps:

1. Go to the reset page: Reset my password.
2. Fill in the requested fields with the email associated with your account.
3. Follow the instructions sent by email to set a new password.

If you don’t receive the reset email after a few minutes, please check your spam folder.

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To place an order on our website, you must have a professional account and be logged into your space.

If you do not yet have an account, you can create one by following these steps:

1. Go to the login page.
2. Click "Create an account" and fill out the registration form.

Once your account request is submitted, our team will review it to ensure the organization exists. This process may cause a delay before your registration is finalized.

Once your account is validated, you will receive an email allowing you to complete the setup and define your personal password.

We accept payments by bank transfer or LCR, with a 30-day end-of-month payment term.

For any order under €50 (excluding tax), a shipping fee of €18 (excluding tax) applies.

However, shipping, customs, or local taxes may apply depending on your delivery country. These fees vary according to applicable regulations and are the responsibility of the recipient.

Processing and delivery times vary depending on the product category:

• Renault printed materials: about one week.
• Office supplies: shipped within 48 to 72 hours.
• Shoes: delivered within 4 to 5 business days.
• IT products: shipped within 48 hours.
• Flags/Displays: around 10 days.
• Customizable textiles and goodies: delivered within 3 weeks.
• Custom cases and keyrings: delivered within 4 weeks.
• Signage plates, function holders: delivered within 4 weeks.

If you have specific needs or urgent delivery requirements, feel free to contact us before placing your order so we can offer the best solution.

Yes, we do ship internationally!

However, shipping, customs, or local taxes may apply depending on your delivery country. These fees vary depending on regulations and are the responsibility of the recipient.

If you’d like an estimate of the shipping costs or have any questions, feel free to contact us.

If one or more items are missing from your package, please follow these steps:

1. Check your order confirmation: Ensure the missing product appears on your order confirmation and invoice.
2. Inspect the package: Sometimes small items can be hidden under packaging materials.
3. Contact our customer service: If the product is truly missing, contact us after receiving your package with your order number and a description of the issue. We will do our best to quickly provide a solution.

Returning a product:

To make a return, please send an email to the address corresponding to your product category:

• Administration / New & used vehicle sales / Furniture / Customized product: mercham@ciscar.fr
• IT: informatique@ciscar.fr
• Workshop: outillage@ciscar.fr

Feel free to include your order number and product details for faster processing.

EXCEPTION - Article L221-28 of the French Consumer Code:

The right of withdrawal cannot be exercised for contracts involving:

• Personalized or custom-made goods
• Perishable products or those likely to deteriorate quickly
• Unsealed items that cannot be returned for health or hygiene reasons
• Digital content provided immediately upon consumer’s consent
• Services fully executed before the withdrawal period ends

Therefore, if a product or service falls under one of these categories, you cannot request a refund or return within 14 days.

You can contact us Monday to Thursday from 8:30 AM to 6:00 PM and Friday from 8:30 AM to 5:00 PM.

• By email via our contact form
• Directly with our experts: Meet our experts